Frequently Asked Questions (FAQs)

We no longer have any physical stores. We operate online only with Click & Collect available from Moorabbin, VIC

To sign up, simply click the signup button on the top right-hand side of Riot’s home screen and click ‘create your account’. Fill in all your required details and you’ll receive a confirmation email to activate your account. The next time you shop with us, you’ll be logged in for a faster checkout experience.

Update your contact details by signing into your online account, selecting ‘My Addresses’ and clicking ‘edit’ or ‘add a new address’. Otherwise, please don’t hesitate to contact us if you require assistance. 

Once an order has been placed, it cannot be changed. However, if you want to change your order please contact us immediately with your order number and, if it has not yet been processed, we will update your new order asap.

If you are ordering the product online please check the product description, it will tell you if the product is ‘in-stock’. For products out of stock, please use the "Notify Me" to recieve an email when the product becomes available again.

We accept the following online payment options for our website:

Card - Visa, MasterCard, American Express on our website 

We only ship Australia wide.

It depends on where you are. Orders processed here will take 5-7 business days to arrive.

Delivery details will be provided in your confirmation email.

We use Australia Post and Direct Freight as our preferred courier partners. You’ll be asked to select a delivery method during checkout.

We provide FREE metro shipping for all orders over $70 Australia-wide. For orders under $70, click here Shipping Rates. Delivery fees will apply to big & bulky products and items deemed as dangerous goods (aerosol cans & solvents) to regional destinations. These charges will be calculated at the checkout.

Please allow 3-5 days for your refund to be processed back into your account once it has been received and inspected by our customer service team. For more details on exchanges or refunds, please see Exchange and Returns

If you have a query or complaint about your online shopping experience, please get in touch directly using the form available on the Contact Us page or email support@riotwholesale.myshopify.com

If products are under guarantee, please Contact Us with a copy of your order confirmation email receipt as proof of purchase. Please also provide proof of the defect. We will then review the issue and determine if the product needs to be replaced or if the manufacturer needs to be notified for repair within the guarantee period. 

Please email support@riotsores.com.au and they can assist with unsubscribing or updating your communication preferences.